Vyse ("we," "us," or "our") operates vysecreative.com and provides web design, brand identity, merchandise, and business setup services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
1. Information We Collect
Information you provide directly
When you contact us, submit a form, book a call, or engage our services, we collect your name, email address, phone number, business name, project details, and any other information you choose to share. Payment processing is handled by Stripe — we do not store full card details.
Information collected automatically
When you visit our website, we automatically collect your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and device identifiers through cookies and similar technologies.
Information from third parties
We may receive information from third-party services you connect to our services, such as calendaring tools or communication platforms. We only collect information relevant to providing our services.
2. How We Use Your Information
We use the information we collect to:
- —Respond to inquiries and communicate with you about projects
- —Deliver services you have engaged us for
- —Process payments and manage billing
- —Send project updates, invoices, and service-related communications
- —Improve our website, services, and user experience
- —Send marketing communications (only if you have opted in)
- —Comply with legal obligations and enforce our agreements
- —Detect and prevent fraud, abuse, or harmful activity
- —Analyse website traffic and usage patterns
We will never sell your personal information to third parties.
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share it with:
Service providers
Third-party vendors including payment processors (Stripe), email providers (Resend), scheduling tools (Cal.com), and CRM software. All are contractually obligated to use your data only as directed by us.
Project collaborators
If your project requires specialist contractors, we may share relevant project information under confidentiality agreements.
Legal requirements
If required by law, court order, or government authority, or to protect the rights, property, or safety of Vyse or others.
Business transfers
In the event of a merger, acquisition, or asset sale. We will notify you beforehand.
5. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions: 3 years. Project-related data: 7 years (accounting and legal). Marketing consent records: until consent is withdrawn. When no longer required, data is securely deleted or anonymised.
6. Your Rights
Depending on your location, you may have the following rights:
- —Access: Request a copy of the personal data we hold about you.
- —Correction: Request that we correct inaccurate or incomplete data.
- —Deletion: Request deletion of your personal data, subject to legal retention requirements.
- —Portability: Request your data in a structured, machine-readable format.
- —Object: Object to processing of your data for marketing purposes at any time.
- —Withdraw consent: Withdraw consent where processing is consent-based, without affecting prior processing.
To exercise any right: [email protected]. We respond within 30 days.
7. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- —Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose, and the categories of third parties with whom we share it.
- —Right to Delete: You may request deletion of your personal information we have collected, subject to certain exceptions (e.g., completing a transaction, legal obligations).
- —Right to Correct: You may request correction of inaccurate personal information we maintain about you.
- —Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioural advertising. No opt-out action is required, but you may contact us to confirm.
- —Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information beyond what is necessary to provide our services.
- —Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights — including by denying services, charging different prices, or providing a different level of service.
Categories of personal information collected
In the past 12 months we have collected: identifiers (name, email, IP address); commercial information (services requested); internet activity (pages visited, device data); and inferences drawn from the above to understand interests and preferences.
To exercise your California rights, email [email protected] with the subject line "California Privacy Request." We will respond within 45 days. You may designate an authorised agent to submit a request on your behalf.
9. Security
We use TLS encryption for data in transit, access controls limiting data to authorised personnel, regular security assessments, and rate limiting on all public-facing endpoints. No system is completely secure. In the event of a breach affecting your rights, we will notify you within 72 hours of becoming aware of it.
10. Children
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email where we have your contact information. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact
Privacy questions: [email protected]
General inquiries: [email protected]